All sales on smithandmara.com are final. Unfortunately, we are not able to accept returns or exchanges on any item. Due to the finality of your purchase, please note the measurements and scale of all products, description, and production time before purchasing. We are here to help and will be more than happy to talk you through everything before making a purchase. Once an order is placed online, the order will not be able to be cancelled. Please send us an email at firstname.lastname@example.org with any prior questions or concerns.
In the event of a manufacturing defect or if you received an item in error, please email us at email@example.com within 48 hours of receiving your purchase and someone will get back to you within 24 hours. Once we have come to resolution and provided a return label, the customer will have 7 days to return the item for a repair or exchange.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from smithandmara.com.